【Online】First Session / 30min

Terms of Use

The following persons are not eligible to use this service.

• Person below 18 years of age
• Person who are currently receiving psychological guidance from a doctor or other professional and do not have permission from one to use this service

The following persons are subject to restrictions on appointments.

• Person who is currently involved in a violent relationship with their partner: Couples therapy is not available. Please make an appointment for individual therapy.

Notes and Cancellation Policy

• If you need to cancel or reschedule for your convenience, please send a message to the therapist or contact the management at info@mindwell.co.jp.
• In case of rescheduling for your convenience, we will accept the changes as follows.

 - Up to 6:00 p.m. on the day before: Rescheduling is possible without charge.

 - After 6:00 p.m. on the day before: Cannot be changed.

• In case of cancellation for your convenience, we will charge cancellation fee as follows.

 - Up to 6:00 p.m. on the day before: 3.6% of the total fee

 - After 6:00 p.m. the day before: 100% of the total fee

• If you do not show up 15 minutes after the reserved time, your reservation will be treated as cancelled.
• If you cancel on the day of your appointment without notice, we will restrict your future use of our services.
• Zoom (https://zoom.us/) will be used for therapy. Please set up and have your communication environment ready by the time the therapy session begins.
• Therapy sessions will be recorded automatically if you have indicated at the time of registration that you will allow us to record your therapy, unless you have requested us to record your therapy session in advance. If you are using therapy with your partner, please be sure to obtain their permission as well.

By making an appointment, you agree to the following agreement.

COBEYA Online Therapy Agreement