Significantly reduced costs! Improved quality of customer service and operational efficiency
Toyota Mobility Tokyo Corporation is one of the largest automotive sales companies in Japan, focusing on the sale of all TOYOTA and Lexus vehicle models. In April 2019, Toyota Motor Corporation's directly-owned sales companies in Tokyo were integrated to form a company with over 7,500 employees. In addition to automobile sales, the company offers a wide range of services including used car sales, auto leasing, rental business, inspection and maintenance, and auto parts sales. The company also offers non-life and life insurance, sells cell phones, and provides membership services for JAF and TS CUBIC CARD, aiming to contribute to the local community through personalized proposals to each customer. Began serving customers online with the Corona Disaster. By switching from its proprietary system to Jicoo, the company was able to improve operational efficiency and reduce costs.
Cost reduction of tools
Man-hours to manage the book
Number of Employees
ProblemInefficient coordination through proprietary systems
Toyota Mobility Tokyo Corporation had been using a proprietary system as an online consultation system, but there were various problems with its operation. First of all, the system was expensive, and even minor changes to the settings had to be made by the distributor, which was time-consuming. In addition, the use of dedicated booths and equipment in the office for online consultation was necessary, which reduced operational efficiency. In terms of appointment management, the client only had to check a calendar or a list of appointments, and there was a time lag in adjusting the available time for online consultations, making it difficult to respond promptly. The time required to manually send reminder e-mails and modify the web page was also a factor that reduced operational efficiency.
SolutionAffinity with Microsoft, the core system
To solve these issues, Toyota Mobility Tokyo Corporation implemented Jicoo, which features automatic integration with Zoom and Teams for smooth management of online consultation bookings. This allows the company to handle minor configuration changes in-house, greatly improving operational efficiency. In particular, the ability to integrate with Teams has a high degree of affinity with the company's Microsoft core system, facilitating a smooth transition of operations. The system also has an automatic reminder function, eliminating the need for manual emailing and enabling online consultations without time limits. Furthermore, the need to use a dedicated booth in the office has been eliminated, making remote online consultations possible and dramatically improving operational efficiency.
BenefitSignificantly reduce costs and improve operational efficiency at the same time
With the introduction of Jicoo, Toyota Mobility Tokyo Corporation has been able to reduce costs by as much as 80%, and man-hours spent on online consultations have also been significantly reduced. The number of man-hours required for online consultation has also been significantly reduced, and administrative man-hours have been cut by 80%. In addition, Jicoo's calendar linkage function has made it possible to adjust available online consultation times in real time, improving operational stability. Jicoo's ability to integrate with a variety of systems, including Microsoft, Google, and Apple, has had a significant impact on the company's overall operations. Jicoo's ability to integrate with a variety of systems, including Microsoft, Google, and Apple, has had a tremendous impact on our overall operations. Jicoo has also helped to reduce travel time and promote remote work, further improving overall operational efficiency. We will continue to use Jicoo to improve the quality of our customer service while continuing to work efficiently.